Based on the scenario map and the user flow, we create a page for one or some main tasks, linked together.
Exploring the designs
Making sure that UI and UX works well together and, reaching the goal that we want them to achieve.
Use of Search vs. Navigation Increase success rate of scenario Reduce development effort Increase satisfaction and loyalty Bring opportunities to earn more
Scenario map of the user Needs and interests Reactions and limits Obstacles User goals
The purpose of User Experience Mapping is to understand what customers go through and improve the quality of your customer experience, ensuring consistency and a seamless experience at all touchpoints and across all channels.